First-time importers often ask the same questions: How long does production take? How do I know the quality is right? What happens between payment and loading? This article walks through our standard order flow so you know exactly what to expect.
Step 1 — Send a Clear Inquiry
A good inquiry includes the product category, quantity, target price and destination port. You can use the form on our contact page, or reach us directly on WhatsApp. The more information you share, the more accurate your quotation will be.
Step 2 — Quotation and Confirmation
We reply to inquiries within 24 hours on weekdays with FOB pricing, MOQ and lead time. Once you confirm the models and quantities, we issue a formal proforma invoice and confirm the production schedule. Payment terms and shipping arrangements are agreed before production starts.
Step 3 — Sampling and Production
For standard models, we recommend approving product photos or a video first. For custom programs, a physical sample can be arranged. During production we provide regular updates, and you are welcome to request photos of the work in progress.
Step 4 — Inspection and Loading
Every order goes through 100% inspection before packing. We can arrange a third-party inspection or a live video check, and you will receive packing photos before dispatch. Containers are loaded according to a confirmed load plan, and loading photos are shared after completion.
Step 5 — Documents and Follow-up
After loading, we provide the commercial invoice, packing list and bill of lading within the agreed timeline. Our after-sales team stays available for assembly questions and any quality issues covered by warranty.
Practical Tips for New Buyers
- Place seasonal orders 6–8 weeks before your peak selling period.
- Combine several models in one container to spread the freight cost.
- Confirm your preferred port early; it affects the quotation.
- Keep the model codes from your first order — reorders are then just one email.